Trust center
Fair by design, and we show our work
ProLevelUp is a product of Galaxian Inc. Financing affects people's lives. Here is exactly how we keep options fair, protect customers and secure data, and where we are still working.
Four areas
What we commit to, in writing
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Image to comeA desk screen showing a plain list of payment options ordered from the lowest total cost at the top to the highest at the bottom, with clearly fictional sample entries
Neutrality pledge
Cheapest first, no paid placement, no lender ownership, and routing that never looks at an applicant's personal characteristics.
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Image to comeA person sitting at a desk reading a printed agreement page by page, hands flat on the paper, no pen in the frame
How we protect customers
Total cost first on every offer, a lease-to-own warning screen, plain-language consent, and our own complaint line.
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Image to comeA narrow corridor between two rows of server racks, cables tied off along the frames and status lights on the equipment, with nobody in the frame
Security and data protection
Sensitive numbers never touch our systems, data is encrypted in transit and at rest, and every merchant's data is kept separate.
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Image to comeA paper map of the United States pinned to an office wall, with a small number of map pins pushed into a few southeastern states and no writing on the map
Licensing and state availability
Where ProLevelUp is available today and which licences or registrations Galaxian Inc. holds in each state.
Built to be fair
The order of the offers is not for sale
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Cheapest first
Offers are always sorted by total cost. Nobody can pay to move up the list.
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Total cost first
The full amount you will pay is the biggest number on every offer.
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Your choice
You see every option and choose. Full credit checks happen only if you pick that provider.
Our own homework
We keep the receipts
We keep a record of every application's routing: which providers saw it and why. We will commission an independent review of that routing and of our disclosures: [REVIEW_TIMING]. Where the status below is blank, the work is not finished, and we would rather say so than imply otherwise.
Sample screen for illustration only. Actual offers, terms and costs are set by each provider and depend on your application.
Where we stand today
| Item | Status |
|---|---|
| SOC 2 Type II | [STATUS] |
| Independent review of routing and disclosures | [STATUS] |
| States available | [STATES] |
| Complaint response time (last quarter) | [METRIC] |
We keep this table current. A blank status means the work is not finished, and we would rather say so than imply otherwise.
Something here not adding up?
Tell us. We read every complaint ourselves and we answer questions about anything on this page.