Your privacy choices

ProLevelUp is a product of Galaxian Inc. This policy applies to the ProLevelUp website at prolevelup.app and the ProLevelUp services. In this policy, "ProLevelUp", "we", "us" and "our" mean Galaxian Inc.

This page is a draft prepared for review by the company's attorneys. It is not final, it is not legal advice, and it may change before launch.

This page is where you exercise your privacy rights over the personal information this website holds. Read it, then use the form below.

Who handles your request

Galaxian Inc. is the company responsible for the personal information collected through prolevelup.app, and Galaxian Inc. handles every request made here. Requests go to our privacy mailbox and a person reads each one.

We keep a record of your request and how we answered it for 24 months, and for longer where the law requires us to keep a record.

What you can ask us to do

Depending on where you live, you have some or all of these rights. We offer all of them to everyone who asks, rather than checking your state first.

• The right to know. Ask what personal information we hold about you, where we got it, why we have it and who else sees it.
• The right to a copy. Ask for a copy of the personal information we hold about you, in a form you can read and reuse.
• The right to correction. Ask us to fix personal information that is wrong or out of date.
• The right to deletion. Ask us to delete personal information we hold about you. We will tell you if we have to keep part of it, and why.
• The right to opt out of the sale or sharing of personal information.
• The right to limit the use of sensitive personal information.

We do not sell personal information

Galaxian Inc. does not sell personal information collected through this website, and does not share it for cross-context behavioural advertising. There is no advertising or retargeting tag on this site, and none at all on the pages written for customers.

We offer the opt-out anyway. That way the choice is always on the page, you do not have to take our word for it, and the control is already there if anything ever changes.

Global Privacy Control

If your browser or a browser extension sends a Global Privacy Control (GPC) signal, we treat it as an opt-out of the sale or sharing of personal information. It is honoured automatically, for that browser, with no form to fill in and no need to tell us who you are.

GPC applies to the browser you are using, so a different browser or device needs its own signal. We note in that browser's consent record that the signal arrived.

How we check who you are

Before we hand over or change personal information, we need to be reasonably sure you are the person it is about. We do that by matching what you tell us against the records we already hold.

We ask only for what we need to find your records, and nothing more. We will never ask you for a Social Security number, a bank account number or a card number to verify a privacy request. This website does not collect those at all.

If we cannot verify you, we will say so and explain why, and we will still answer what we safely can. Anything you give us for verification is used only for that.

How long we take

We confirm that we have your request within 10 business days. We answer it within 45 days. If we need longer, we can extend that once, and we will tell you before the first 45 days are up, along with the reason.

An opt-out does not need verification, so we act on it as soon as we process it.

Someone acting for you

You can use an authorised agent. The agent needs written permission signed by you, and we may contact you directly to confirm that you asked them to act. A parent or guardian can make a request on behalf of their child.

We will not treat you differently for asking

Nobody is penalised for using these rights. Making a request does not affect your financing application, the offers you see, an agreement you have with a financing company, or a merchant account. We will not refuse you service, change your price or give you a worse experience because you asked.

If you are unhappy with our answer

Tell us. Reply to the email we send you, or write to info@prolevelup.app with the subject "Privacy", say what you think we got wrong and ask us to look at it again. Someone who did not handle the original request reviews it.

You can also complain to the attorney general or the privacy regulator in your state. California residents can contact the California Privacy Protection Agency.

You can email instead of using the form

You do not have to use the form. Email info@prolevelup.app with the subject "Privacy" and tell us what you would like us to do. The form only exists so that we get what we need the first time and can answer faster.

Questions

Questions about this policy? Email info@prolevelup.app. For what we collect, why we have it and how long we keep it, read our Privacy Policy.