SMS terms

ProLevelUp is a product of Galaxian Inc. These terms apply to the ProLevelUp website at prolevelup.app and the ProLevelUp services. In these terms, "ProLevelUp", "we", "us" and "our" mean Galaxian Inc.

This page is a draft prepared for review by the company's attorneys. It is not final, it is not legal advice, and it may change before launch.

These terms explain the text messages we send, who sends them, how you agree to them and how you stop them.

Who sends the messages

Text messages are sent by Galaxian Inc. under the ProLevelUp name. Every message we send begins with "ProLevelUp:" so you always know who is writing to you.

We do not text on behalf of financing providers and we do not sell or rent your mobile number. A financing provider you later sign an agreement with may text you under its own terms, which are separate from these.

The only two text programs we run

There are two, and no others.

1. Messages about a demo request. For business owners who ask us for a demo of ProLevelUp: times for the walkthrough, a reminder, and a follow-up afterwards.
2. Messages about a merchant application. For businesses applying to offer ProLevelUp: what we still need, where your verification stands, and when you are ready to go live.

This website collects consent for the two programs separately. The box on the demo form covers demo messages only. The box on the merchant application form covers application messages only. Agreeing to one does not sign you up for the other.

We run no other SMS program. There is no text newsletter, no promotional campaign and no text marketing to consumers from this website. If you applied for financing at a business that uses ProLevelUp, the messages about that application are covered by the consent screen you read inside the application itself, not by these two programs.

How consent works

Consent to texts is a separate, unticked box. You tick it yourself. It is never ticked for you and it is never bundled into anything else.

Consent is never required. You can book a demo without it. You can apply to offer ProLevelUp without it. As the forms say, consent is not a condition of applying or of doing business with us. If you leave the box alone we simply reply by email.

Agreeing to texts is also separate from agreeing to our terms and our privacy policy. Those are a different box, and ticking that box does not sign you up for texts.

By ticking the text box you confirm that the mobile number you gave us is yours to agree for. If your number changes or passes to someone else, email us and we will stop.

How many messages to expect

About 1 to 4 messages for a demo request, and about 2 to 6 messages for a merchant application. These are the same figures shown on the forms when you agree. The exact number depends on how our conversation goes, and on how quickly we can answer you.

Message and data rates

Message and data rates may apply. What a text costs you depends on your mobile plan and your carrier. We do not charge you anything for these messages.

How to stop

Reply STOP to any message from us. That ends the texts. You will get one reply confirming that we have stopped, and after that nothing more from that program. You can also email info@prolevelup.app and ask us to stop, from any address.

Stopping texts does not cancel your demo or your application and does not affect how we treat you. We carry on by email.

How to get help

Reply HELP to any message. The reply gives you our email address, info@prolevelup.app, and tells you how to stop. Email is the way to reach us: ProLevelUp publishes no phone number.

When we send

We send texts only between 8am and 8pm in the recipient's own time zone. If something comes up outside those hours, it waits until the morning.

We send no more than three marketing messages to one person in any 24 hours, and in practice far fewer. A direct reply to something you asked us is not a marketing message.

Carriers

These messages work on most major US mobile carriers. Not every carrier supports every kind of message, and carrier support can change.

Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed. Carrier filtering, a full handset, patchy coverage, a changed number or a device that does not accept the message can all stop a text arriving. Anything that matters is also sent by email, so nothing important depends on a text getting through.

What we record when you consent

When you tick the box we keep a consent record, so that we can show what you agreed to and when. The record holds the exact wording you were shown, the time you agreed, the address of the page you were on and the IP address the submission came from. It sits in the website database with the rest of your submission.

We keep that record for 24 months, and for longer only where the law requires us to keep proof of consent.

Privacy

Your mobile number is used to text you about the request you made, and for nothing else. We do not sell it, and we do not pass it to financing providers for their marketing. What we collect, who else sees it and how long we keep it is set out in our Privacy Policy.

Changes to these terms

We may change these terms. The date at the top of this page shows when we last did. If we want to change what a program is for, or start a new one, we ask for consent again for that program rather than relying on consent you gave for something else.

Questions

Questions about these terms? Email info@prolevelup.app.